What makes us different
3 things you should know about us
We're a trusted partner for thousands of people across Greater Manchester — here's why.
We're local
We deliver services across Stockport, Oldham, Rochdale and Trafford in Greater Manchester and deliver some specialist legal services in other parts of the northwest. In 2020/21, we answered over 45,000 calls supporting people with initial advice and information about their problem, and supported a further 18,000 individuals with tailored advice and in-depth casework on over 70,000 issues; universal credit, money & debt, benefits & tax credits, housing and employment to name a few.
We're here for everyone
Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won't turn people away. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We're listened to — and we make a difference
Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. Every year, tens of thousands of people turn to us. This gives us a unique insight into their needs and concerns. We use this knowledge to campaign on big issues, both locally and nationally.
Our structure
How the Citizens Advice network works
Citizens Advice SORT Group is the parent company of the Citizens Advice services in Stockport, Oldham, Rochdale and Trafford. We are a member of the Citizens Advice service nationally which is made up of a network of 270 local Citizens Advice organisations across England and Wales.
The group employs nearly 80 FTE staff and delivers a range of commissioned services covering generalist information, advice and guidance to specialist casework and legal services. Our staff are supported by a team of fantastic volunteers who are incredibly experienced and knowledgeable.
Citizens Advice nationally is a charity that includes nearly 1,000 national staff working in one of the 6 national offices, as homeworkers or as part of the Witness Service from over 240 courts across England and Wales along with a further 3,000 Witness Service volunteers.
Local Citizens Advice are all independent charities, delivering services from over 600 local Citizens Advice outlets over 1,800 community centres, GPs' surgeries and prisons.
The network does this with 6,500 local staff over 23,000 trained volunteers.
6,500
Local staff
across the network
23,000
Trained volunteers
supporting our work
99%
Coverage
can access us within 30 minutes
270
Local organisations
across England and Wales
Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.
Where we serve
Our coverage across Greater Manchester
Citizens Advice SORT Group delivers services across four boroughs, helping tens of thousands of people every year.
Supported by
Our funders and partners
As a charity, Citizens Advice SORT Group is grateful to our many funders who support us to deliver the advice services that make such a difference to people's lives.
Our thanks to:
Oldham MBC
National Lottery Community Fund
NHS
Stockport Council
Shaw and Crompton PC
Oldham Council
Positive Steps
Rochdale Borough Council
Macmillan
Trafford Council
See us in action
We are the people's champion
For 85 years, we've been helping to shape a society where people face far fewer problems. We give people the knowledge and confidence they need to find their way forward.
We are Citizens Advice - we are the people's champion
Watch to find out more about who we are, what we do and how we help people
Get involved
Be part of our story
Whether you need advice, want to volunteer, or are looking for a career with purpose — there's a place for you at Citizens Advice SORT.