Cookie Policy
This policy explains how Citizens Advice SORT Group uses cookies and similar technologies on our website.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.
How we use cookies
We use cookies to remember your preferences and settings and to support essential website functionality. We do not use analytics cookies. Anonymised website statistics are collected separately on our servers without cookies — see our Privacy Policy for details.
Types of cookies we use
Essential cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
Functionality cookies
These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
Third-party cookies
Some cookies are placed by third-party services that appear on our pages. YouTube may set cookies when you play an embedded video, and social media platforms may set cookies when you use share buttons. We do not use third-party analytics cookies.
We do not have control over these third-party cookies. Please check the relevant third-party websites for more information about these cookies and how to manage them.
Managing cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed.
However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. For example, you may not be able to watch embedded videos or the website may not remember your location preferences.
Browser settings
Most browsers allow you to view cookies stored on your device and delete them individually, delete all cookies at once, block third-party cookies, block cookies from specific websites, block all cookies from being set, and delete all cookies when you close your browser.
The method for managing cookies varies depending on your browser. Please check your browser's help menu for specific instructions. Common browsers include Chrome, Firefox, Safari, Edge, and Opera.
Changes to this policy
We may update this cookie policy from time to time to reflect changes in our use of cookies or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
More information
For more information about how we handle your personal data, please see our Privacy Policy.
Contact us
If you have any questions about our use of cookies, please contact us:
- Email: governance@casort.org
- Phone: 0808 278 7803
Last updated: June 2026